AFTERSALES SERVICE
Zouway
company always adhere to "all we have to do better" water mist fan
Factory product manufacturing purposes, to the user's satisfaction and expectations
of water mist fans as the unswerving pursuit of product quality; with advanced
technology, scientific management and excellent service, As a continually
raising the quality assurance.
Inquiry & Order Service Process:
Pre-sale and sale of services commitments:
1, offer
process, the office staff side fully understands the obligation to allow
customers and understand the product model, technical specifications,
performance, use the occasion, safety precautions, so as to ensure the client
side to make the right choice before signing the contract. After the signing of
the contract will be bid and contract in strict accordance with the provisions
of the treaty during the timely delivery of goods in the model consistent with
the contract quality products. If the customer prior to delivery of product
models made changes to proposals will give a positive communication and
cooperation to meet the reasonable demands of customers, the orders for the
model irrevocable and will be careful before signing the contract with the
customer a written confirmation in order to reduce to the Customer unnecessary
trouble and losses.
2, all
products will be commissioned by the third-party logistics center professional
logistics companies or courier company delivered to the contract agreed with
the customer's address. Our quality services will be delivered in the whole
logistics process, if a customer in the enjoyment of the process of logistics
services have been unfairly treated, please direct contact to your service
engineers, customer service or customer relationship management center to seek
support and assistance, at the same time will be reviewed regularly service
processes in order to avoid such a phenomenon.
3, the product
before use will be in writing or by E-mail to customer requests for on-site
technical support, training and presentation, allowing customers to relevant
staff fully aware of and understand the product features, use, and pay
attention to security matters. Our products offer generally does not include
on-site technical services. In the follow-up of the product throughout the
process, will provide patient, friendly, enthusiastic technical support,
reliable guarantee for the safe use of rooms, and operational excellence.
After-sales service commitments:
• Our product quality
guarantee period is: For 10 months from the date of leaving factory.
• In the quality assurance
period, the emergence because of manufacturing quality failures, the company
responsible for maintenance service free of charge.
• The information on
complaints received by the Company will within 12 hours contact with our
customers and to make matters of opinion.
• The urgent need to address the quality of the site, users
get in touch with me after the service personnel. Jiangsu, Zhejiang region
within 24 hours; Jiangsu, Zhejiang outside the company within 72 hours of
after-sales service personnel arrived at the scene.
• For non-manufacturing quality of the company resulting
from on-site service, our company will be based on actual travel and other
expenses, as appropriate, technical service fees charged to customers.
• the company of
non-manufacturing quality problems caused by damage or damage outside the
warranty period, We provide paid maintenance services.
In order to facilitate the
quality of the user complaints, the company opened a 24-hour fax machine.
Total Quality Commitment:
Zouway Company. Water mist fans have passed the internationally recognized ISO9001 quality system certification. District network of services to ensure a rapid response, unmatched after-sales service and local support. For customers, these represent a reliable water mist fan embodied the inherent value and commitment. This value and commitment reflected in the fans of reliable quality and customer service and technical being.
Whether our web site, or
on the products or services, we are very happy to hear any of your evaluation
and will be given full respect.
Your comments,
suggestions, comments or feedback, we will take seriously, and in whatever
circumstances prompt reply.
For your browsing and
reading to express my sincere thanks and wish you a happy life and work!
Thanks!
Manufacturers
Statement:
We are constantly improving the technical perfecting updates, water mist fan
technical performance parameters to provide the latest sample of manufacturers
shall prevail.
|
HOME ABOUT
US PRODUCTS APPLICATIONS SERVICE CONTACT
US |